Customer Complaints
Customer Complaints
Date: Tuesday, July 7, 2026
Time: 1:00 pm – 2:00 pm EDT
Fee: $295 Members / $395 Non Members
Customer complaint systems are linked to several regulatory requirements. This session will:
Help you understand the big picture across legislation and the importance of a customer complaint system.
Highlight a key point in guidance where you may not need to investigate complaints.
Demonstrate some commonly used processes for establishing a customer complaint system.
Detail what you need to have on hand should Health Canada receive a complaint, and they reach out to you.
A short quiz will be administered at the end of the session. Participation in the quiz—and eligibility to receive a training certificate upon successful completion—is limited to individuals who have registered electronically through the LogMeIn© GoTo Training program.
Presenter
Richard Parcels
Richard Parcels is the Assistant Director, Regulation & Market Access for Cosmetics Alliance Canada. He works to enhance and protect the ability of member companies to conduct business effectively in Canada by fostering industry and government cooperation and by using sound science and risk-based approaches to inform and shape regulation, policy and guidance.
Richard has over twenty years of experience in the pharmaceutical, natural health product, cosmetic and medical device fields. He obtained a B.Sc. in Microbiology from the University of Guelph and has previously worked at Agriculture Canada, Warner-Lambert Parke-Davis, AstraZeneca, Estee Lauder and as an industry consultant for 12 years. He specializes in regulatory affairs, quality systems, training and auditing.
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